Chatbots
Fixed menus answer the simple cases, but stop when the customer's problem needs an order, a system or a decision.
Backed by
Caring for every customer now scales.
AI agents that resolve what your customers need, in your brand's voice, and hand off to your team what needs a person.
Your customer asked. And is still waiting.
Your team
Overloaded with repetitive requests, the team loses time on manual work and has little time for the cases that need care.
Disconnected tools
Store, ERP, carrier and returns each hold part of the answer, and your team has to piece it together on every request.
The solution: AI agents built for your customer service.
We start from how your team works today, connect your systems and put agents to work with your rules and your brand's voice.
People who understand operations
We work with those who handle customers every day to understand processes, rules and where requests get stuck.
- Processes
- Rules
- Priorities
AI engineers
They turn your data and conversation history into context and action, with tests before reaching real customers.
- Data
- Tests
- AI
Integrated agents
Agents connected to your systems, built around your operation. You don't adapt to the software; it adapts to you.
- Agents
- Integrations
- Software
What AI can resolve in your customer service
Your agentOrders and delivery
Checks status and tracking, and tells the customer what happens next
Exchanges and returns
Guides each case according to your policy and systems
Address changes
Prioritizes requests that have a deadline before dispatch
Triage and handoff
Sorts by urgency and hands off with full context
Proactive contact
Reaches back out to customers and recovers opportunities
How it works
From your real support conversations to an agent in operation, improving every week.
1Understanding
We analyze real conversations and talk to the people who handle customers to see what repeats and where they wait.
2Priority
We choose which requests to start with and record today's numbers so we can compare later.
3Build
We connect your systems, configure the agent with your rules and voice, and test it with your team.
4Evolution
We track resolution, reopened cases and costs, fix what's needed and expand to new requests.
Built for real customer service.
Agents that connect channels, systems and data to follow each request until it's resolved, within your company's rules.
Where your customers already talk to you.
Valued at R$2 million with a R$100k funding round, Numa builds AI agents for customer service.
Numa won Link School of Business's Demo Day, reinforcing our vision of building technology that solves real problems.
R$ 2miValuation
R$ 100kRaised
1º lugarDemo Day champion Link School Of Business
See what your customers are asking for.
We analyze your real support conversations and show where customers wait, what repeats and what an agent could resolve.
Frequently asked questions
Numa builds AI agents for customer service. They connect to your systems to resolve requests such as orders, exchanges and deliveries, and hand off to your team what needs a person.